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Contact: Christian Basi
University of Missouri-Columbia

Christopher Groening, University of Missouri-Columbia

Caption: Christopher Groening, assistant professor of marketing in the Robert J. Trulaske, Sr. College of Business, found that CEOs should pay more attention to employees' job satisfaction if they want to boost customer satisfaction for their companies.

Credit: University of Missouri

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Related news release: To boost customer satisfaction, owners should pay attention to employee job satisfaction

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