Computer information systems in hospitals: What works and what doesn't?

The success or failure of a hospital's computer information system (CIS) for physicians to request lab tests and results and to prescribe treatments for in-patients depends on whether physicians accept or resist the system's implementation. Lapointe and Rivard analyze the reactions to CIS implementations at 3 hospitals to understand better why physician resistance is often high and why implementations may fail.

In a related commentary, Zitner maintains that resistance is not due to power and politics but rather to the fact that physicians often end up having less time to spend with patients.

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p. 1563 Getting physicians to accept new information technology: insights from case studies
-- L. Lapointe, S. Rivard
http://www.cmaj.ca/pressrelease/pg1573.pdf

p. 1583 Physicians will happily adopt information technology
-- D. Zitner
http://www.cmaj.ca/pressrelease/pg1583.pdf

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