A new framework advances customer review analysis to identify top-priority service improvement areas (IMAGE)

Incheon National University

A new framework advances customer review analysis to identify top-priority service improvement areas

Caption

Researchers have developed a four-stage framework to analyze service-specific aspects and customer actions found in large datasets of online customer reviews. Using text mining and machine learning techniques, the framework supports the identification of critical issues to improve service quality.

Credit

Associate Professor Do-Hyeon Ryu from Incheon National University

Usage Restrictions

Cannot be reused without permission

License

Original content

Disclaimer: AAAS and EurekAlert! are not responsible for the accuracy of news releases posted to EurekAlert! by contributing institutions or for the use of any information through the EurekAlert system.