Gianfranco Walsh, University Jena (IMAGE) Friedrich-Schiller-Universitaet Jena Caption Economist Prof. Dr. Gianfranco Walsh from University Jena and his team analyzed with colleagues from the University of Texas (USA) why service employees often don't pass on complaints. Credit Anne Guenther/FSU Usage Restrictions None License Licensed content Disclaimer: AAAS and EurekAlert! are not responsible for the accuracy of news releases posted to EurekAlert! by contributing institutions or for the use of any information through the EurekAlert system.