Jennifer K. Robbennolt, University of Illinois (IMAGE)

University of Illinois at Urbana-Champaign, News Bureau

Jennifer K. Robbennolt, University of Illinois

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Debtors who apologized were seen as more remorseful and were expected to manage their finances more carefully in the future compared to debtors who did not offer an apology, finds a study co-written Jennifer K. Robbennolt (left) and Robert M. Lawless, University of Illinois.

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Photo courtesy University of Illinois College of Law.

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