(Nov. 28, 2017) - Seok Kang, an associate professor in the Department of Communication at The University of Texas at San Antonio, is researching how professional sports teams build loyalty by engaging their fans through their mobile devices.
Kang published "Mobile communication and pro sports: motivation and fan loyalty," a study in the International Journal of Mobile Communications that describes the findings of a national panel survey of 405 respondents.
Kang's survey asked fans about their mobile phone habits and their reasons for using the technology for pro sports. The motives fans provided in the survey were classified into either instrumental or ritualistic use. Instrumental use is goal-directed use, where individuals use media to gather information, learn new things or just be social. Ritualistic use is a fan's habitual use of media for relaxation or time consumption.
Findings from Kang's research suggest that instrumental motives predict behavioral loyalty. These motives were related to actions taken to show support for a team or players such as purchasing tickets to games, attending games, watching games on television or buying products. Meanwhile ritualistic motives were associated with fans' attitudes toward teams or players
"Mobile phone use has transformed the economic landscape of sport media content," said Kang. "Fans who are more engaged online buy more team product merchandise and have a higher fan loyalty for the sports teams or players they are interacting with on social media."
Kang also found that most fans use two or more screens, generally a combination of phones, tablets and televisions, while watching professional sports. Called second screening, doing so allows the fans to simultaneously watch games, post on social media, interact with other fans, watch mobile videos and read sports headlines, thereby enhancing the game experience.
The UTSA researcher says the findings have critical implications for the marketing teams of professional sports franchises.
"Pro sport organizations must incorporate interactive mobile communication to reach out to current and develop new pro sports fans," said Kang. "Creating that connection in the digital space can lead to increased fan loyalty. Teams' frequent information updates, constant interaction with fans and push notifications on the phone can increase fans' game attendance and product purchase."
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Kang joined the UTSA faculty in 2007. His research interests include digital media effects, digital journalism and mobile media market analysis. He has published more than 35 journal articles, five book chapters and three books on digital media.
The UTSA Department of Communication, within the College of Liberal and Fine Arts, prepares students interested in careers in public relations, organizational communication, digital communication and health communication.
Journal
International Journal of Mobile Communications