Team-based management of high-priority messages shown to reduce feelings of burnout among physicians

The messaging feature of electronic health records requires constant monitoring so that urgent messages do not get missed. This constant monitoring is a known contributor to primary care physician burnout. To address this, a group created a system to manage high-priority in-basket messages. All physicians in the group shared inbox access and shared the workload on a rotating schedule, and all reported reduced feelings of burnout.

Team-Based Management of High-Priority In-Basket Messages

John Holkeboer, BA, et al

University of Michigan, Department of Family Medicine

Ann Arbor, Michigan

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