News Release

Repeating the success of platforms such as Netflix in the offline world

If you want subscription platforms to succeed in the physical world, you have to consider the features of your local market and to handle prices with care, warns Qiaoni Shi, Bocconi University, Milan

Peer-Reviewed Publication

Bocconi University

Subscription services are dominating people's lives. Be it using Spotify, which gathers millions of songs from a variety of record labels, for listening to music, or Netflix for watching TV series from different production companies, platforms are already part of everyone's daily routines. The most notable platforms usually offer online services, but in some countries subscriptions are emerging for new product and service categories to be consumed offline. For instance, in the US, ClassPass offers subscribers access to a certain set of fitness structures, while MealPal offers a subscription for lunches at a certain number of restaurants.

Key to the success of these offline subscription platforms are: the presence of variety-seeking customers in the targeted local market; recruiting vendors with a differentiated and only slightly overlapping offer; and alleviating price competition between platform and vendors, according to a recent paper by Qiaoni Shi, Assistant Professor at Bocconi University, Milan, and Esther Gal-Or (University of Pittsburgh).

Unlike online subscription platforms, such as Netflix, physical ones are influenced by the location. In fact, the paper shows that the first important factor to consider is the local market condition. Market structure differs across cities. For example, the competition between vendors may vary due to different transportation costs. In one market, consumers may like to visit different stores due to low transportation cost, but in other cities, people may only visit one or two stores close to them when the transportation cost is high.

The paper recommends entering markets where sellers are differentiated. In such markets, consumers can benefit from the added variety. Moreover, managers should also consider markets where competition between the vendors is relatively weak because in this case, the subscription contract is likely to attract new customers who are not active in the absence of the platform, allowing both parties to benefit from the surplus derived from platform customers. 

Another important issue is that platforms do not make products. By charging subscribers a fixed fee, platforms provide services from all kinds of different sellers. Therefore, the platform and sellers are in a dual relationship. On the one hand, they collaborate in the sense that the platform will help sellers attract consumers, but at the same time, they are also competing on the price because that is the way for attracting a consumer to join them.

Shi and Gal-Or suggest some tools to platform managers to alleviate price competition between the platform and sellers. One of them is negotiating over an appropriate transfer fee per customer to pay the seller, and another is restricting the number of platform customers that the seller serves.

Professor Shi also warns against lowering the quality of the product offered by sellers. “When a vendor offers lower quality to platform customers than the quality they offer to his own direct customers,” she says, “the platform is forced to compete even more fiercely on prices. In the end, neither the platform nor the seller can profit from the situation.”

Esther Gal-Or, Qiaoni Shi. “Designing Entry Strategies for Subscription Platforms.” Management Science, articles in advance. DOI:

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