AI is reshaping workplaces, particularly in retail. Researchers explored how AI service quality impacts retail employees’ innovation, job fit, and satisfaction. Findings show when employees perceive AI as reliable and empathetic, they are more likely to engage in innovative behavior. AI’s adaptability also plays a crucial role in enhancing service quality. While reliability strongly supports innovation, transparency and responsiveness had less influence than expected. Empathy in AI systems was found to have a significant positive effect on employee innovation, creating a more engaging work environment. The study underscores AI’s potential to drive service innovation in retail.

Japan’s 2017 Stewardship Code amendment encourages institutional investors to voluntarily disclose their voting records to improve corporate governance. Researchers from Waseda and Keio Universities analyzed 7,887 voting proposals from Japan’s top 500 firms to see how this rule affected shareholder behavior. They found a significant increase in shareholder dissent in director elections among domestic institutional investors following the regulatory reform. The findings highlight that even voluntary regulations can drive meaningful changes in shareholder engagement.