Patients’ affinity for AI messages drops if they know the technology was used
Peer-Reviewed Publication
Updates every hour. Last Updated: 27-May-2025 15:11 ET (27-May-2025 19:11 GMT/UTC)
In a Duke Health-led survey, patients who were shown messages written either by artificial intelligence (AI) or human clinicians indicated a preference for responses drafted by AI over a human. That preference was diminished, though not erased, when told AI was involved.
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