AI mistakes can cost doctors time when writing to patients
Reports and Proceedings
Updates every hour. Last Updated: 29-Oct-2026 11:16 ET (29-Oct-2026 15:16 GMT/UTC)
A Dartmouth study finds that AI may cost doctors time when corresponding with patients by making them spend more time editing AI-drafted responses than it would take to write them. The researchers analyzed 146,000 conversations between patients and their primary care physicians from the online portal of a large healthcare system and found that automated responses frequently introduced errors and extraneous details. But the study provides a framework for generating "good" AI responses that align with how clinicians communicate and shows that adapting AI to individual physicians can reduce editing by 26%. The study was presented at the 64th Annual Meeting of the Association for Computational Linguistics.
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