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Social & Behavior

Updates every hour. Last Updated: 29-Oct-2026 06:16 ET (29-Oct-2026 10:16 GMT/UTC)

Incheon National University research turns customer reviews into actionable guidance

Incheon National University
Peer-Reviewed Publication

Service quality improvement requires a holistic approach to analyze customer reviews and identify relevant, actionable issues. Researchers from South Korea have addressed this by developing a model that integrates service-specific aspects and customer actions, which are typically analyzed separately in text mining studies. They also validated the model using online customer reviews of a metaverse platform, demonstrating its potential to help service managers identify high-priority issues and allocate resources strategically.

Journal: Journal of Retailing and Consumer Services

Unexpected digital flexibility in monasteries

University of Zurich
Peer-Reviewed Publication

Why do some organizations survive across the centuries while others founder when faced with technological disruption? A new study by the University of Zurich shows that historically developed monastic forms of co-determination can be a significant advantage for dealing with digitalization.

Journal: Research Policy

COVID racism driven by more than fear of infection

Murdoch University
Peer-Reviewed Publication

Anti-Asian discrimination and violence increased during COVID, and new research from Murdoch University has revealed one key psychological driver.

Journal: The Journal of Social Psychology

Fear silences women politicians in public debate

Uppsala University
Peer-Reviewed Publication

In the study, the researchers drew on six surveys sent out between 2012 and 2022. They analysed a total of 43,000 responses from Swedish politicians at both national and local level. The researchers were then able to see that:

Among MPs, 36 per cent of the women avoided making public statements, compared with 20 per cent of the men.

36 per cent of MPs with immigrant backgrounds stated that they avoided speaking out in public, as against 26 per cent of those without immigrant backgrounds.

Among local politicians, 18 per cent of the women stated that they avoided speaking out in public, compared with 13 per cent of the men.

18 per cent of the local politicians from immigrant backgrounds stated that they avoided speaking out in public, as against 14 per cent of those without immigrant backgrounds.

Journal: British Journal of Political Science
Funder: Vetenskapsrådet, Knut och Alice Wallenbergs Stiftelse

How AI is quietly restructuring society

University of Virginia School of Data Science
Book Announcement

Mona Sloane’s debut book, “Predicted: How AI Is Restructuring Social Life,” examines how artificial intelligence is quietly reshaping society through what she calls the “prediction paradigm.” The University of Virginia sociologist argues that AI should be understood not as an inevitable technological force, but as social infrastructure that people can collectively govern and reshape. Published by University of California Press, the book explores AI’s influence on everyday social relations, policy, and public life.

Busseiron and the formation of a discipline in Japanese physics

University of Chicago Press Journals
Peer-Reviewed Publication

The middle of the twentieth century was a period of significant scientific advancement, particularly in the realm of physics. Within this rapidly changing landscape, academic disciplines emerged and evolved to keep pace with scientific discoveries. The new subdiscipline of solid-state physics gained prominence in the United States, but it was later subsumed by the broader category of condensed matter physics. In Japan, however, physics research since the 1940s has included a unique branch called Busseiron—a discipline concerning the study of matter that has no direct English equivalent but that has remained in use nonetheless. A new article by Hiroto Kono in Isis: A Journal of the History of Science Society explores the historical formation of Busseiron and how it was shaped by its specific national context.

Journal: Isis

How location sharing apps change the ways we communicate

College of ACES at the University of Illinois Urbana-Champaign
Peer-Reviewed Publication

Mobile apps that allow people to share their location with others have become increasingly popular. But how and why do we use these apps, and what are the implications for interpersonal communication? That’s the topic of a new study from the University of Illinois Urbana-Champaign.

Journal: Journal of Social and Personal Relationships
Funder: National Institute of Food and Agriculture